John Terry was forced to take the unusual step of apologising to hundreds of fans - after they believed he was due to open a pet shop.
The Chelsea and England captain had been expected to cut the ribbon at the opening of Reptile Kingdom on Ewell Road after he had completed training at the club's training ground, which is in nearby Cobham.
Owner Terrence Clark said he had organised the England captain's appearance through a mutual friend, but Terry insists that was not the case and therefore did not appear.
